Due to the outbreak and expansion of COVID-19, along with the significant uncertainty and restrictions associated with it, many Kryterion testing centers are instituting temporary closures until further notice. If you are scheduled to take the CAP/aCAP exam within the next several months, please note the following Kryterion policies due to COVID-19.
You may reschedule your exam date at any time through your Webassessor account. However, if you are within the 72-hour cancellation window, please contact Kryterion at Support@kryteriononline.com to reschedule to avoid cancellation fees.
If your test center is closed before you have an opportunity to reschedule your exam, Kryterion will automatically reschedule your exam 60 – 90 days after the original date. Due to the high volume of activity, Kryterion will only send the candidate an e-mail with the new exam date. If necessary, you may reschedule the new date in Webassessor.