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The Analytics Certification Board (ACB) oversees the Certified Analytics Professional (CAP) program. The ACB is both a standard setting and assessment body for professionals in the analytics field, and is comprised of highly-regarded analytics and operations research professionals.


Advancing the use of analytics by setting agreed upon consensus standards for the profession


Advance the analytics profession by providing a high-quality program of certification and promoting continuing competence for practitioners.

2015 - 2016 Membership

Chair: Polly Mitchell-Guthrie, SAS
Vice-Chair: Jack Levis, UPS
Aaron Burciaga, CAP, Accenture Analytics
Tom Davenport, PhD, Babson College
Bill Franks, Teradata
Esma Gel, Arizona State University
Jeanne Harris, Columbia University in New York
Lisa Kart, CAP, Gartner
Kathy Kilmer, Disney
Jonathan Owen, PhD, CAP, General Motors
Michael Rappa, PhD, North Carolina State University
Greta Roberts, Talent Analytics
Jim Williams, CAP, FICO
Melissa Moore, INFORMS Exec. Director


CAP® appreciates the support of our partners and the role they play in promoting the value and importance of the Certified Analytics Professional Program.

Please contact if your organization is interested in learning more about the benefits and opportunities of joining of our Partner Program.

See our Current Partners

Polly Mitchell-Guthrie is the Senior Manager of the Advanced Analytics Customer Liaison Group in SAS. Research and Development Division, where her team serves as a bridge between R&D and external customers and internal SAS divisions. Previously she was Director of the SAS Global Academic Program, leading SAS. outreach to colleges and universities worldwide to incorporate SAS into their teaching.

Polly began her career at SAS in Strategic Investments and later served in Alliances, after working in the nonprofit sector in philanthropy and social services. She is an active member of the Institute for Operations Research and the Management Sciences (INFORMS), including serving as Chair of the Analytics Certification Board and Secretary of the Analytics Section.

In addition, Polly is the Chair of the Self-Help Ventures Fund, part of the largest community development financial institution in the country (with over $1 billion in assets), that provides financing, technical support, consumer financial services and advocacy for those left out of the economic mainstream. She has an MBA from the Kenan-Flagler Business School of the University of North Carolina at Chapel Hill, where she also received her BA in political science as a Morehead Scholar.

Dr. Scott Nestler is an Associate Professional Specialist in the Department of Management. He retired from the U.S. Army in 2015 after 25 years of service; most recently, he was assigned to the Center for Army Analysis. Previously, he taught at the Naval Postgraduate School and the U.S. Military Academy at West Point. He has served as an analyst and leader of analytic teams in a variety of locations, including the Pentagon and the U.S. Embassy, Baghdad, Iraq. Nestler has a Ph.D. in Management Science from the University of Maryland, College Park, a Master's in Strategic Studies from the Army War College, a M.S. in Applied Mathematics from the Naval Postgraduate School, and a B.S. in Civil Engineering from Lehigh University. He is active in the Institute for Operations Research and the Management Sciences (INFORMS) as part of the Analytics Certification Board (ACB), which oversees the Certified Analytics Professional (CAP) program, and the INFORMS SpORts (Operations Research in Sports) Section.

Aaron Burciaga CAP is an Analytics Executive at Accenture LLP - he is the Global Lead for Defense Analytics and a Global Lead for the Accenture Insights Platform.

He continues military service as Reserve Marine Officer supporting the CIO Headquarters Marine Corps-Pentagon and is a veteran of the Iraq War (Fallujah, Operation Iraqi Freedom). Aaron's technical interests are at the crossroads of advanced analytics, global logistics, and information management.

His research, development, and application of methods in Operations Research have resulted in multiple million and billion dollar cost savings/aversion studies. In 2013, Aaron was awarded the Military Operations Research Society (MORS) Rist Prize for "outstanding practical application in OR." He is a three-time nominee for the Barchi Prize. Aaron is the Chair of the INFORMS Analytics Maturity Model.

Aaron holds a M.S. in Operations Research from the Naval Postgraduate School and a B.S. from the United States Naval Academy.

Tom Davenport holds the President's Chair in Information Technology and Management at Babson College. His books and articles on business process reengineering, knowledge management, attention management, knowledge worker productivity, and analytical competition helped to establish each of those business ideas.

He has authored or co-authored nine books for Harvard Business Press, Competing on Analytics: The New Science of Winning (2007) and most recently Big Data at Work (2014). His byline has also appeared for publications such as Sloan Management Review, California Management Review, Financial Times, Information Week, CIO, and many others. Davenport has an extensive background in research and has led research centers at Ernst & Young, McKinsey & Company, CSC Index, and the Accenture Institute of Strategic Change. Davenport holds a B.A. in sociology from Trinity University and M.A. and Ph.D. in sociology from Harvard University. For more from Tom Davenport, visit his website

Bill Franks is Chief Analytics Officer for Teradata, providing insight on trends in the analytics & big data space and helping clients understand how Teradata and its analytic partners can support their efforts.

In addition, Bill is a faculty member of the International Institute for Analytics and the author of the book Taming The Big Data Tidal Wave. He is also an active speaker and blogger. Bill's focus has always been to help translate complex analytics into terms that business users can understand. His work has spanned clients in a variety of industries for companies ranging in size from Fortune 100 companies to small non-profit organizations. Bill earned a bachelor's degree in Applied Statistics from Virginia Tech and a master's degree in Applied Statistics from North Carolina State University. You can learn more about Bill at

Associate Professor Esma Gel received her M.S. and Ph.D. from Northwestern University in 1995 and 1999, respectively. Since joining the Fulton School, Gel has been teaching graduate and undergraduate level courses in the area of operations research and production systems.

Her research focuses on the use of applied probability techniques for modeling, design and control of production systems and supply chains, with particular emphasis on workforce engineering. Her work has been published in leading journals and funded by the National Science Foundation as well as industrial partners such as Intel, IBM and Infineon. Gel is a member of INFORMS, IIE and ASEE.

Jeanne Harris is a faculty member at Columbia University, where she teaches a graduate level course on Business Analytics Management.

Ms. Harris is the former Global Managing Director of Information Technology Research at the Accenture Institute for High Performance in Chicago where she led the Institute's global research agenda in the areas of information, technology, and analytics. During her more than 35 years at Accenture, she led various consulting practices, including business intelligence, analytics, and data warehousing. In 2009, she received Consulting magazine's Women Leaders in Consulting award for Lifetime Achievement.

Ms. Harris is the co-author of Competing on Analytics: The New Science of Winning, which explains how high-performance businesses are building competitive strategies around data-driven insights that are generating impressive business results. Harvard Business Review editors named the book one of the top breakthrough ideas of the 21st century. Her latest book (with co-authors Tom Davenport and Bob Morison), Analytics at Work: Smarter Decisions, Better Results, shows how organizations can create an analytical capability that enables them to routinely make better decisions in every aspect of their business.

Terry Harrison, PhD, CAP is a professor of supply chain and information systems at the Penn State Smeal College of Business, and is the Earl P. Strong Executive Education Professor in Business.

Professor Harrison has teaching and research interests in the areas of supply chain management and modeling, large scale production and distribution systems, decision support systems, applied optimization and the management of renewable natural resources.

His work has been published in such leading journals as the European Journal of Operational Research, Interfaces, Management Science, Operations Research, and Production and Operations Management, among others.

Harrison holds a master's degree and Ph.D. in management science from the University of Tennessee and bachelor's degrees in forest products and forest Science from Penn State.

Lisa Kart is Research Director at Gartner, where she provides research and advisory services focused on advancing analytics capabilities. She has more than 20 years experience applying predictive and prescriptive analytics to solve complex business problems with extensive experience in financial services.

Prior to joining Gartner, Lisa was Product Management Director at FICO, with responsibility for analytics product and service offerings for global banking clients. Before FICO, Ms. Kart was a scientist at Lawrence Livermore National Laboratory, where she analyzed risks for the U.S. Department of Energy.

Lisa presents at conferences across the globe and writes thought leadership research around advancing analytics capabilities in multiple industries.

She holds a M.S. degree in Operations Research from the University of California, Berkeley, a B.S. degree from Boston College Carroll School of Management.

Kathy Kilmer is Director, Sales Channel Planning and Analytics, Disney Destinations. As director of Sales Channel Planning and Analytics for Disney Destinations worldwide, Kathy oversees the Sales and Travel Operations (SATO) team and the Sales Channel Program Management team and the eBusiness Solutions. Previously, Kathy was director of Industrial Engineering for Walt Disney Parks and Resorts U.S.

A graduate of Purdue University, Kathy received a B.S. in industrial engineering and a master's of science degree in operations research and an executive master's of business administration from the University of Central Florida (UCF). She serves on the Purdue Engineering Advisory board, has conducted many Industrial Engineering conference keynote speeches, and is passionate about educating children about the engineering discipline. Kathy is a recipient of the Institute of Industrial Engineers' (IIE) UPS Excellence Award for Minority Advancement, Disney's Partners In Excellence lifetime achievement award, Purdue University's Outstanding IE Alumni Award, IIE's Fellows Award, and Purdue University.s Engineering Co-op Hall of Fame, as well as Purdue's Distinguished Engineering Alumni award.

Jack Levis is Senior Director of Process Management for UPS; responsible for operations strategy, execution, and operations research.

The projects that Levis' group manages have used advanced analytics to reengineer current processes in an effort to streamline the business and maximize productivity.

Under Levis' direction, UPS completed the integration of multiple operations systems, requiring extensive system engineering, usability and analytics provisions. These systems ultimately synchronize the flow of data throughout UPS, allowing the seamless movement of goods, funds and information.

Levis was the business owner, process designer and program manager for UPS' award-winning Package Flow Technology suite of systems. His team designed UPS' next generation of dispatching technologies using advanced optimizations. The world class optimizations and systems called ORION are beginning deployment and will provide significant additional benefits to UPS.

Levis earned a Bachelor of Arts in Psychology, from California State University, Northridge, and a Master's Certificate in Project Management from George Washington University.

Jonathan H. Owen is the Director of Operations Research at GM Research and Development where he leads strategic initiatives for Revenue Growth and oversees Operations Research activities in the areas of revenue management, portfolio planning and vehicle content optimization, customer consideration and marketing effectiveness, and dealer effectiveness.

He is responsible for creating and executing a vision to leverage advanced analytics in these areas to improve bottom-line results through technology development and business implementation. Since joining GM in 1999, his research has focused primarily on developing new modeling systems, algorithms, and software tools for the analysis and improvement of GM's manufacturing systems and processes.

Jon holds Ph.D. and M.S. degrees in Industrial Engineering and Management Sciences from Northwestern University. He also has a B.S. in Mathematical Sciences from the University of North Carolina. His contributions at GM have been internally recognized with several individual and team awards for technical accomplishment.

Michael Rappa is the founding director of the Institute for Advanced Analytics and a member of the faculty in the Department of Computer Science at North Carolina State University. As head of the Institute, he leads the nation's first Master of Science in Analytics.

Dr. Rappa has over 25 years of experience working across academic disciplines at the nexus between management and computing. Rappa created Managing the Digital Enterprise, an award-winning website devoted to the study of management in the digital world – a precursor to massive open online courses (or MOOCs). In 2010, Rappa presided as General Co-chair at the 19th International World Wide Web Conference. He co-chaired TechAmerica Foundation's Big Data Commission in 2013, and was elected to the Board of Directors of the Digital Analytics Association in 2014. He is a member of the Analytics Curriculum Advisory Group for The Association to Advance Collegiate Schools of Business (AACSB International).

Rappa is a recipient of the Award for Graduate Teaching Excellence, the Outstanding Extension Service Award, and the Gertrude Cox Award for Innovative Excellence in Teaching and Learning with Technology. He is also winner of the MERLOT Award for Exemplary Online Learning; a four-time recipient of IBM Faculty Research Awards; and was twice named a finalist for the Epton Prize by the editors of R&D Management.

Glenn is a recognized expert in the field of advanced business analytics and is frequently requested to contribute to conferences, journals and influence the broader analytic profession.

Prior to founding Analytic Impact, Glenn created and led Procter & Gamble's Global Analytics group which brought advanced, rigorous analytical approaches to hundreds of projects around the world, influencing billions of dollars in decisions. The organization was recognized for their achievements as winners of the prestigious INFORMS Prize for most-impactful analytic organization, and was also a three-time Finalist in the Franz Edelman Award Competition.

Today, he offers his deep leadership expertise gained from 30 years in the exploding field of analytics and offer sage council to organizations looking to gain the competitive advantage analytics can offer them. Glenn brings solid, data-driven actionable strategies and designs that optimize decisions, leading to better top- and bottom-line performance.

Glenn earned a BS in Quantitative Business Analysis from Indiana University.

An acknowledged influencer in the field of predictive workforce analytics, Greta Roberts co-founded Talent Analytics in 2001. Talent Analytics continues to be one of the only firms in the world directly predicting business outcomes (sales performance, # of calls, errors, and the like) instead of HR outcomes.

Greta leads the company in developing predictive solutions that can be easily and elegantly deployed into employee operations, to teams without a background in analytics, statistics or math. This strategy has led to the development of Talent Analytics. award winning cloud platform Advisor.

A contributing author to numerous predictive analytics books, she is regularly invited to comment in the media and speak at predictive analytics and business events around the world. Through recognition of her commitment and leadership, Greta was elected and continues to be Chair of Predictive Analytics World for Workforce, an innovative, annual predictive analytics event dedicated to solving workforce challenges. Since 2012 she has served as a faculty member with the International Institute for Analytics (IIA).

Jim William's specialty is applying operations research and advanced analytics to solve difficult business problems. He is the Principal Consultant, Xpress Optimization at FICO where his role is to help organizations understand the potential of applying optimization methods to quickly solve tough business problems.

Formerly, Jim was Manager Advanced Analytics at Land O'Lakes, where he applied operations research and advanced analytics methodologies to solve a broad range of strategic, tactical and operational business problems in the CPG and agribusiness sectors.

A long-time member of INFORMS, Jim is the 2016 president of the Analytics Section. He is also a member of the core group developing the Guide to the Analytics Body of Knowledge and has been a key volunteer in the development of the INFORMS Analytics Maturity Model.

Jim has a Master's degree in Forestry - Operations Research from the University of Minnesota Twin Cities.

Melissa Moore is Executive Director of the Institute for Operations Research and the Management Sciences (INFORMS), which created and administers the Certified Analytics Professional program.

Prior to joining INFORMS, Moore was a partner with the Delta Communications Group, a consulting business. Previously, she spent 12 years as Executive Vice President and foundation officer at the American Society of Agriculture and Biological Engineers (ASABE). She also served as the Executive Director of AACE International (Association for the Advancement of Cost Engineering). Her association work also includes a term with the American Association of Engineering Societies, based in the Washington, D.C. area.

Moore earned her BA in Political Science from Wells College.