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CAP and COVID-19

Updated: July 16, 2020

Take the CAP and aCAP Exams from the Safety of Your Own Home

We are pleased to announce that the CAP and aCAP exams are now available online via your Webassessor account! INFORMS is concerned about the health of all our customers. This option provides you with a safe and convenient option for taking your exam as the world tackles the COVID-19 pandemic. INFORMS has worked with Kryterion and ANSI to ensure a safe and secure online testing process for all CAP and aCAP candidates. You are now able to login to your webassessor account and schedule your CAP/aCAP exam to be taken at home.

Release of the new exam

The certification team has determined that the new exam release date will be postponed again. The new exam will be released on January 1, 2021. The updated Job Task Analysis (JTA) and the new exam references will be published a few months prior to the release of the new exam. Below is a list of frequently asked questions.

Frequently Asked Questions

  1. I was scheduled to take my exam prior to January 1 and my testing center is now closed, what do I do now?
    Kryterion has rescheduled your exam to a placeholder testing center for a date in the future until the threat of COVID-19 is contained. This will keep your exam registration active until you reschedule. You may reschedule your exam date at any time through your Webassessor account. However, if you are within the 72-hour cancellation window, please contact Kryterion at to reschedule and avoid cancellation fees.
  2. Where can I see if my scheduled testing center is still open?
    You can find the list of closed Kryterion testing centers is available here.
  3. Will there be an extension to my testing timeline?
    Yes. You are given one (1) year from the day you are marked as a candidate to pay for and take your exam. You will have an additional 60 days added on to this timeline to pay for and take your exam.
  4. Will there be an option to take the exam online?
    Yes! You are now able to take the CAP and aCAP exams online through Kryterion’s proctored, online testing process.
  5. What do I need to do to take my CAP/aCAP exam at home?
    You will be reqired to download Kryterion’s proprietary Sentinel Security program which will be launched at the time of your exam. This system will limit the functional capabilities of your computer while taking the exam and will ensure a secure testing environment. Similar to Kryterion testing facilities, you will not be allowed to have your phone or scratch paper with you for the exam. You will receive more detailed information in the confirmation email when you sign up for your exam.
  6. Will the format of the new exam stay the same?
    Yes. The exam is still three (3) hours long and consists of 100 multiple choice questions.
  7. Will there be an updated Handbook and Job Task Analysis (JTA) posted for the new exam?
    Yes. The handbook will mostly have updates to the resources section and the new JTA will be posted online.
  8. Are the questions on the Study Guide still helpful to study for the new exam?
    Yes. The study guide provides an excellent breakdown of the 7 domains and provides a list of questions that can help you test your knowledge base as well as get a feel for how the questions on the exam are written.
  9. What should I do since I studied for the old exam and I may have missed my window to take it before the new exam releases on January 1?
    Don’t worry. The studying you did for the old exam will still help with the new one. The nature of the exam will not materially change. Some questions were updated and some removed, but the concepts necessary to pass the exam have not changed. This type of update is common in test development and needed to keep the exam valid and effective.
  10. Can I write off exam fees on my taxes?
    Yes! You are able to write off some professional development fees on your taxes. However, we strongly suggest you consult a tax specialist prior to doing so.
  11. Who can I contact if I have any questions or issues?
    If you have any issues scheduling/rescheduling your exam, please contact Kryterion at For questions/issues with your application, please contact INFORMS at